Join The 4Psite Team
Customer Care Representative Entry Level
About The Job
We are looking for exceptional full time or part time Customer Support team member! We support hundreds of e-commerce businesses in the U.S. by providing a cloud based order management and customer relationship management software. We offer on-the-job training and coaching, and an opportunity to develop your career with us.
Provide live screen sharing, email and phone service to our customers
Train new customers to use smoothly the application, from the user prospective
(We have a technical team to support and advise on technical issues)
Cultivate customer engagement with every interaction by pro-actively seeking opportunities to educate and enable users on our software
Be a subject matter expert and educate retailers and their staff on the functionality of our software.
On the job training will be provided
Maintain high levels of customer satisfaction by providing fast and accurate responses
Document and manage every customer interactions
Drive and maintain our customers’ usage of our software by never compromising on our goal of exceptional, world class customer service
Offering feedback to improve systems and processes to enhance customer satisfaction and engagement with our software
Timely and consistent follow-up.
What We Are Looking for In You
Do you learn quickly and are eager to develop skills and knowledge?
Do you prioritize customer success and loyalty above all else?
Do you take pride in being an advocate on behalf of the customers, and seek to provide relevant feedback to enhance our products and services to better serve our customers?
Are you passionate about your work and driven by the success of you, your team and your organization?
Do you understand how the company’s success is tied into every customer interaction you have?
Do you take ownership and accountability in your individual performance and that of your team?
1-2 years customer service experience
Experience in web based or/and eCommercer application is a plus
Excellent application troubleshooting and problem solving skills
Avid user of technology who keeps up with the latest tech trends
Friendly, patient and professional phone demeanor
Excellent writing skills, able to quickly compose clear and concise answers
Retail industry experience a plus
Strong organization skills and high attention to detail
Motivated self-starter with an excellent work ethic and team-first attitude
Dependable with the ability to work in a fast-paced environment