Join The 4Psite Team

Customer Care Representative Entry Level

About The Job

We are looking for exceptional full time or part time Customer Support team member! We support hundreds of e-commerce businesses in the U.S. by providing a cloud based order management and customer relationship management software. We offer on-the-job training and coaching, and an opportunity to develop your career with us.

Responsibilities

Provide live screen sharing, email and phone service to our customers

Run Demos

Train new customers to use smoothly the application, from the user prospective

(We have a technical team to support and advise on technical issues)

Cultivate customer engagement with every interaction by pro-actively seeking opportunities to educate and enable users on our software

Be a subject matter expert and educate retailers and their staff on the functionality of our software.

On the job training will be provided

Maintain high levels of customer satisfaction by providing fast and accurate responses

Document and manage every customer interactions

Drive and maintain our customers’ usage of our software by never compromising on our goal of exceptional, world class customer service

Offering feedback to improve systems and processes to enhance customer satisfaction and engagement with our software

Timely and consistent follow-up.

What We Are Looking for In You

Do you learn quickly and are eager to develop skills and knowledge?
 

Do you prioritize customer success and loyalty above all else?
 

Do you take pride in being an advocate on behalf of the customers, and seek to provide relevant feedback to enhance our products and services to better serve our customers?

Are you passionate about your work and driven by the success of you, your team and your organization?

Do you understand how the company’s success is tied into every customer interaction you have?

 

Do you take ownership and accountability in your individual performance and that of your team?

Must Haves

1-2 years customer service experience


Bachelors Degree


Experience in web based or/and eCommercer application is a plus


Excellent application troubleshooting and problem solving skills


Avid user of technology who keeps up with the latest tech trends

Friendly, patient and professional phone demeanor

Excellent writing skills, able to quickly compose clear and concise answers

 

Retail industry experience a plus

 

Strong organization skills and high attention to detail

 

Motivated self-starter with an excellent work ethic and team-first attitude

 

Dependable with the ability to work in a fast-paced environment

Join The 4Psite Team

Please contact us at crm@4psite.com