CRM – Customer Relations Management
The Customer Relations Management (CRM) provided by 4Psite enables you to communicate effectively with your customers and allows automated aspects of the sale cycle to decrease manual efforts and increase productivity.
4Psite’s CRM System establishes long-term customer relationships by providing
Easy to navigate database that tracks orders, notes, messages, payments, and return history
Notes and reminders to be added to orders
Role assignment that allows owners to give permission to parts of the site and permits specific capabilities
Reports on backorders, unshipped orders, emails sent to customers through 4Psite, and many more
Email customers directly from their order using editable templates and emails
A holistic view of each order including messages, invoices, and tracking information
Free, instant, on your website, portal for customers to check their order status
Customer can track her/his orders’ history and can re-order from the customer portal
Internal notes per customer or order that can be added and shared by your team
A batch emailing option and the ability to notify customers on backorders direct to customers
The advantages of 4Psite's CRM System are numerous
Provides an overview of customers profiles to increase customer service relations for all your stores and channels in one location
Allows clearer and more concise organization for customer needs
Offers direct communication with customers
Improved customer satisfaction due to faster response time and automatic updates
Collected data can be used for more successful marketing campaigns
Smoother transactions through better internal communication