CRM – Customer Relations Management

The Customer Relations Management (CRM) provided by 4PSite enables you to communicate effectively with your customers and allows automated aspects of the sale cycle to decrease manual efforts and increase productivity.

4Psite’s CRM System establishes long-term customer relationships by providing

Easy to navigate database that tracks orders, notes, messages, payments, and return history

Notes and reminders to be added to orders

Role assignment that allows owners to give permission to parts of the site and permits specific capabilities

Reports on backorders, unshipped orders, emails sent to customers through 4Psite, and many more

Email customers directly from their order using editable templates and emails

A batch emailing option and the ability to notify customers on backorders direct to customers

A holistic view of each order including messages, invoices, and tracking information

Free, instant, on your website, portal for customers to check their order status

Customer can track her/his orders’ history and can re-order from the customer portal

Internal notes per customer or order that can be added and shared by your team

The advantages of 4PSite are numerous. Our CRM System

Provides an overview of customers profiles to increase customer service relations for all your stores and channels in one location

Allows clearer and more concise organization for customer needs

Offers direct communication with customers

Improved customer satisfaction due to faster response time and automatic updates

Collected data can be used for more successful marketing campaigns

Smoother transactions through better internal communication