E-commerce will provide people with presents that they will enjoy and remember fondly. But we are also aware of the volume of work and dedication that will be required.
So how to deal with the unpredictable stuff that is right around the corner?
Commit to the post-sale as much as you are invested in selling. It's part of the business to be as attentive and thoughtful to your customers when they don't want to keep the goods.
4Psite offers multiple tools for reverse logistics that you can use within the system. Between November and December, sales increase but you also need to be prepared for returns, refunds and cancellations. Following our latest webinar for clients, here are the main takeaways:
1 - Cancel an order
Do you know you can just cancel an order on 4Psite by changing it to "Cancelled" on the status drop down menu? Yes, is that simple! If you just want to see the canceled orders in your main screen, you can use a filter to narrow down your search. Another functionality is the assignment of cancellation codes to the channels/marketplaces that they apply to. Set up cancellation codes right now!
2 - Returns
Returns spark two questions: why? and where?
Why is the final customer returning the goods? Is it because of some damage? A change of mind? There are many possible reasons. Return codes are meant to answer the question: "why?"
Disposition codes are the answer to "where?" Organize your local warehouse: what's the destination of the item? Scrap? Return to inventory? Your call! By the way, you can also generate Return Labels on 4Psite!
3 - Refund an order
4Psite allows you to refund from within the system if you have regular stores such as: Yahoo, Magento, Shopify, BigCommerce, Miva, Volusion. For specific refund situations like Walmart, Amazon and eBay, please contact your account manager for instructions.
Complete your goals:
Define your goals and complete them on a daily-basis. Knowing your business' needs is the best preparation you can achieve.
Automation is everything:
Keep numbers, information and all data in sync by using 4Psite as your daily companion. Automation avoids mistakes and increases reliability. And we also offer a grand variety of reports for this purpose!
The holiday season is supposed to be fun and exciting! Use the system at its fullest so you can guarantee everyone a merry time to come! And don't miss our next webinars - check regularly our social media, emails and, for customers, the message board.
—--------------------------------------------------------------------
4Psite is a multi-channel, cloud-based system with features such as inventory management, purchase management, manual orders module, shipping and much more. To discover all about 4Psite, visit our page.
Are you following us on social media?
Instagram: @4psite
Facebook: 4Psite
LinkedIn: 4psite
Photo: Leeloo Thefirst/Pexels