Reverse Logistics: get ready for the gift season!

E-commerce will provide people with presents that they will enjoy and remember fondly. But we are also aware of the volume of work and dedication that will be required.

So how to deal with the unpredictable stuff that is right around the corner?

Commit to the post-sale as much as you are invested in selling. It's part of the business to be as attentive and thoughtful to your customers when they don't want to keep the goods.

4Psite offers multiple tools for reverse logistics that you can use within the system. Between November and December, sales increase but you also need to be prepared for returns, refunds and cancellations. Following our latest webinar for clients, here are the main takeaways:

1 - Cancel an order

Do you know you can just cancel an order on 4Psite by changing it to "Cancelled" on the status drop down menu? Yes, is that simple! If you just want to see the canceled orders in your main screen, you can use a filter to narrow down your search. Another functionality is the assignment of cancellation codes to the channels/marketplaces that they apply to. Set up cancellation codes right now!

2 - Returns

Returns spark two questions: why? and where?

Why is the final customer returning the goods? Is it because of some damage? A change of mind? There are many possible reasons. Return codes are meant to answer the question: "why?"

Disposition codes are the answer to "where?" Organize your local warehouse: what's the destination of the item? Scrap? Return to inventory? Your call! By the way, you can also generate Return Labels on 4Psite!

3 - Refund an order

4Psite allows you to refund from within the system if you have regular stores such as: Yahoo, Magento, Shopify, BigCommerce, Miva, Volusion. For specific refund situations like Walmart, Amazon and eBay, please contact your account manager for instructions.

Complete your goals:

Define your goals and complete them on a daily-basis. Knowing your business' needs is the best preparation you can achieve.

Automation is everything:

Keep numbers, information and all data in sync by using 4Psite as your daily companion. Automation avoids mistakes and increases reliability. And we also offer a grand variety of reports for this purpose!

The holiday season is supposed to be fun and exciting! Use the system at its fullest so you can guarantee everyone a merry time to come! And don't miss our next webinars - check regularly our social media, emails and, for customers, the message board.

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4Psite is a multi-channel, cloud-based system with features such as inventory management, purchase management, manual orders module, shipping and much more. To discover all about 4Psite, visit our page.

Are you following us on social media?

Instagram: @4psite

Facebook: 4Psite

LinkedIn: 4psite

Photo: Leeloo Thefirst/Pexels

How does 4Psite help you get to where you want to go?

We have already discussed the reasons why having an order management system can be decisive when it comes to making your ecommerce business prosper. Today, we'd like to list a few other benefits that come as a result of an organized, automated and intelligent system. To get you where you want to go, 4Psite has a lot more than the basics.

FLEXIBILITY: 4Psite goes far beyond in comparison to a simple and basic order management module. Let's first focus on the decision making: you decide how to fulfill, where to start the post-sale process as a whole. Do you want to set rules for shipping? Do you want to create batches? Do you need to keep track of multiple warehouses and BIN locations? We are proud to provide all these options and more. And you can decide the sequence of the actions and change them any time.

MADE FOR ALL TYPES OF BUSINESS: You may think that having a cloud-based software is a luxury, but 4Psite proves that this statement is wrong in so many ways. Our system is technological and friendly at the same time, and far from being expensive or a fit for only medium/ big companies.

In addition, 4Psite doesn't hold you to a contract. We strongly believe in our power of making your daily operations smooth and successful and we want you to see it for yourself. It is possible to benefit from the automation, centralization and the easy-going flow of a full system without needing to spend all of your budget.

DON'T LOOK BACK: Once you are used to having a system in your daily operations routine, it's done! The ability of having total control over your ecommerce business will make all the difference. On top of it all, 4Psite’s centralization is unparalleled to the extent that you don't need another program, tool or app to conclude any of the transactions. You have everything in just one place. No downloads are needed, just a reliable browser and an internet connection. 4Psite can be accessed from anywhere, from any computer - as long as the store owner provides the user with a login.

SAFETY: 4Psite protects your data and privacy. The users have different roles inside the system with limited/ different views when logged in. The store owner role is the only one to have access to the entire system, without limitations. Financial reports are also limited by the assignment you define for each one of your employees.

CUSTOMER SERVICE: 4Psite is proud of having an exceptional relationship with its clients - besides being a great system, with inventory management, logistics functionalities, built-in shipping programs, reports, etc. We strongly believe that dealing with people is as important as having a great product. We care for our clients and we have been building meaningful and lasting relationships since 2005. And if you experience any technical problems or need to make special requests: 4Psite's team is always listening and ready to help via phone, email and ticketing system.

So where do you want to go? How much would you'd like your business to grow? Thinking outside of the box is definitely one of the principal ways to change, evolve and thrive. 4Psite is a decisive key to help you achieve your goals.

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4Psite is a multi-channel, cloud-based system with features such as inventory management, purchase management, manual orders module, shipping and much more. To discover all about 4Psite, visit our page.

Are you following us on social media?

Instagram: @4psite

Facebook: 4PsiteLink

LinkedIn: 4Psite

Photo: Unsplash

5 reasons why an order management system is a must have

Have you ever thought about why you are using social media? Or why are you using certain types of tools on a daily basis, such as instant messaging apps? You probably know the reasons, but you probably never stopped to think about the actual benefit of any of the tech tools that are present in your daily routine. When it comes to order management, having a system that is capable of accomplishing most of the processes automatically can mean so much more than just convenience.

1 - Efficiency - Honestly, it's the only way to keep a business afloat and growing, especially in today’s challenging economy. While you are only focusing on selling, the efficiency of an order management system will keep everything updated and ready to go. Order fulfillment is faster and wiser. Inventory management is a breeze. You can properly close the loop everyday, without leaving any steps behind.

2 - Savings - Just by investing a little money in an order management system, online merchants can save a lot of time. But not only time. It's a low value investment with great results: repetitive tasks are automated, which avoids processing mistakes and costly errors, and it helps you make sure you actually collect the money from your sales.

3 - Visibility - Do you keep records of everything that is edited, done or modified in your daily operations? User logs provide better control over your processes, which in turn will boost your productivity. Reports are also fundamental to look at and get a sense of how prosperous and how accurate your strategy is.

4- Accuracy - Better control of inventory, orders, warehouses is essential. Inventory and sales data can be quite complicated to gather on a piece of paper or in spreadsheets. With an order management system, insert the initial numbers once and then let it work its magic. Automatic calculations are a must in e-commerce.

5 - Competitiveness - Stay ahead of the competition by using the best tools. Being competitive in online selling is not only about pricing - we actually consider this as a misconception! To be competitive is to be one step ahead of your peers, and an important part of it is having great customer service, an organized workflow and using the best and most modern tools that are available.

Are you convinced that you need an order management system today, just as much as you need your smartphone apps? Thriving in life and in business is a balance that we are all looking for. And when it comes to work, your own business, it shouldn't be complicated.

4Psite has it all and we are ready to transform your tedious workflows to a user-friendly interface, with automations and quick responses.

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4Psite is a multi-channel, cloud-based system with features such as inventory management, purchase management, manual orders module, shipping and much more. To discover all about 4Psite, visit our page.

Are you following us on social media?

Instagram: @4psite

Facebook: 4PsiteLink

LinkedIn: 4Psite

Photo: Pixabay - Pexels