Customer Relationship Management  37

4PsiteLink CRM helps you increase selling time and shorten sales cycles by automation. The platform supports a friendly self customer service, enables merchants to communicate with their customers regarding orders, and establishes long-term relationships by providing:

• Email messages, invoices and tracking information to customers directly from the order screen
• Easy to use editable email templates for quick and personalized client communications
• Add and share with your team internal notes per customer/order
• View all orders, notes, messages, payments and returns for the same customer on one screen
• Instant customer portal (Web-Based Order Status System)
  • View order shipping status
  • View previous orders
  • Re-order items