Customer Relationship Management  37

4PsiteLink CRM helps shorten sales cycles by automation, thus freeing up time you could be spending making more sales!. The platform supports self-service customer inquiry, and enables you to easily communicate with your customers. 4PL's CRM System establishes long-term customer relationships by providing:

• Email messages, invoices and tracking information to customers directly from the order screen
• Easy to use editable email templates for quick and personalized client communications
• Internal notes per customer/order that can be added and shared by your team
• Viewable,order, note, message, payment, and return history per customer, on one eassily navigatable screen
• Instant portal for your customers, on your website (Web-Based Order Status System), viewable by the customer with the following information:
  • Order shipping status
  • Previous orders
  • Re-order items